This Return & Exchange Policy applies to purchases made in-store and online through Sapphires Jewellers.

At Sapphires Jewellers, we want you to feel confident in your purchase. While we do not offer refunds, eligible items may be exchanged for store credit within the timelines outlined below. Please review this policy carefully before initiating a return.

RETURNING YOUR PURCHASE

In-Store Purchases
Items purchased in-store may be returned within 30 days of purchase to be exchanged for store credit.
Returns can be made at our retail location:

Sapphires Jewellers – Fonthill
20 RR 20
Fonthill, Ontario
L0S 1E0

All items must be:

• Unused and unworn
• In original saleable condition
• Returned with all original packaging, boxes, paperwork, certificates, and security tags intact

Online Purchases
Items purchased online may be returned within 14 days of delivery to be exchanged for store credit.

Returns may be completed in-store or by mail.

To begin a return:
Email tamara@sapphiresjewellers.com to request a Return Authorization (RA).
Returns sent without an RA cannot be accepted.

Mail-in Return Requirements:

• Return shipping costs are the customer’s responsibility
• Insured, trackable shipping is strongly recommended
• The customer is responsible until the item is received
• Items must be packaged securely in the original outer box or another strong shipping box

ELIGIBILITY REQUIREMENTS

To qualify for store credit, items must:
Be unused, unworn, and undamaged

Include all original packaging, boxes, accessories, and paperwork

Have all security tags attached and untampered

Include a printed receipt or proof of purchase

Be returned within the correct return window:

• 30 days for in-store purchases
• 14 days for online purchases

Items that do not meet these requirements cannot be accepted.

EXCHANGES (STORE CREDIT ONLY)

We do not offer direct item-for-item exchanges.
All approved returns will be exchanged for store credit equal to the amount paid.
Store credit:

• Does not expire
• Can be used toward any future purchase(s)
• Is non-transferable
• Cannot be redeemed for cash

Gift Returns:
Without a receipt, items may be exchanged for store credit at the current selling price.

DEFECTIVE OR DAMAGED ITEMS

If an item arrives defective or is found to be defective within 14 days, it may be returned to be exchanged for store credit.
Because many pieces are unique, identical replacements may not be available.
For defective/damaged online purchases, email tamara@sapphiresjewellers.com before returning the item.
Items showing wear, accidental damage, misuse, or neglect are not eligible.

ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

The following items are final sale and cannot be returned or exchanged for store credit:

Custom, Personalized & Modified Jewelry

• Custom-made jewelry
• Personalized or engraved items
• Any item altered at your request (resizing, gemstone changes, polishing, modifications, etc.)

Estate, Pre-Owned & Consignment Jewelry

These pieces are sold as-is and are final sale.

Final Sale & Discounted Items

• Items marked “Sale,” “Clearance,” or similar
• Items purchased through financing programs (if applicable)

Used or Worn Items
Any item showing wear, scratches, damage, or signs of use.

ORDER CANCELLATIONS & CHANGES

Because we work to process and ship orders within 24–48 hours, we are unable to make changes after an order has been submitted.
This means:

• No cancellations
• No edits
• No modifications after checkout.

If you wish to cancel an order, you may return it once delivered (within 14 days for online purchases) to be exchanged for store credit.

SHIPPING INFORMATION

Sapphires Jewellers ships to all of Canada and the United States.
Available shipping methods and pricing will be displayed at checkout.
For assistance, contact:
Sapphires Jewellers – Customer Support
Email: tamara@sapphiresjewellers.com
Phone: 905-892-3732

CUSTOMER CARE

At Sapphires Jewellers, we care deeply about your experience. If you have any questions about your purchase, need help understanding this policy, or require support at any stage of the process, our team is always here to assist you.